Inbound Customer Service
Pamerstone, Inc. was one of the first outsource service providers to fully mechanize its customer care operations. Our goal is to develop software systems to service the most diverse, customized needs of its clients. It is equipped to provide you with the expertise and the facilities to handle your most important outbound call center projects. Our operational technology and ability to balance allow us to deliver top quality integrated solutions for each and every need of our clients. We maximize our most important asset, our customers. As a result, many companies benefit from outsourcing their customer care efforts to Pamerstone, Inc.
Inbound Order Taking refers to the process by which the trained customer service representative receives a request for information, or an order for a product or service, through the telephone. Order taking is the most popular inbound application there is. Order taking can be used to close the sale for virtually every product and service available today.
Sales Verification is regarded as a business "best practice" among some of the most highly regulated industries, including financial services and telecommunications. A specially trained quality assurance verifier listens to each sale to determine if it complies with the appropriate regulatory and client requirements. The sale is then approved and details are sent to the client the following day. The process is highly objective and quality assurance verifiers follow strict assessment guidelines. Verification is a mark of customer service excellence and is increasingly being used as a benchmark against which organizations measure quality and performance.
Our mission is to provide you with significant time savings and the most suitable and cost effective solution for your inbound call center needs.